Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

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Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Niva Bupa Health Insurance sees significant growth in premium and market share, CEO Krishnan Ramachandran shares insights ...

Rivian is quietly winning hearts through customer service, even though early adopters face typical startup growing pains.

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial ...

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In this video, Providence Health Plan's Shannon Drotning shares her career journey from customer service to executive ...

Universal Sompo General Insurance, a trusted service provider in the insurance sector, reaffirms its commitment to delivering ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Senate confirmed Collins, a 58-year-old Iraq war veteran, as the new Department of Veterans Affairs secretary by a 77-23 vote ...