Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Starting a service business in 2025 is a great opportunity for those who have a skill or expertise they can offer to others.

Self-service technology has sparked much controversy since its introduction into retail – but hospitality businesses are singing its praises. Alice Peacock reports.

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Utah law requires customers must know when AI chatbots offer financial advice, but do they need to know when booking a ...

Competing for pole position as the most awarded travel business, Riviera Travel, a leading cruise and tour operator founded ...

Arapahoe County DMV reports increasing use of digital services like kiosks and EVTR for vehicle registrations.

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

When organizations prioritize a clear purpose over profit, they have a positive influence on consumers and stakeholders of ...

But for now, Airbnb is taking baby steps towards A.I. by experimenting with its impacts on customer service. Later this year, ...

George Haddad, dealer principal at the Haddad Automotive Group, was one of five finalists for the prestigious Time Dealer of ...

While appreciating the impact on cybersecurity and business resiliency, organizations continue to confront patch management ...