Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Starting a service business in 2025 is a great opportunity for those who have a skill or expertise they can offer to others.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Leveraging a comprehensive telecommunications solution that combines advanced SIP trunk services and call center platforms ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, customer experience, and sales strategies.

Self-service technology has sparked much controversy since its introduction into retail – but hospitality businesses are singing its praises. Alice Peacock reports.