Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

We think Ingersoll Rand is on solid financial footing. The company ended 2024 with a net leverage ratio of around 1.6 times adjusted EBITDA, and debt maturities are well spread out. At the time of the ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

In Money today: the most complained-about mobile, broadband and pay-TV companies; our latest mortgage guide; and the secret refund you can get on plane tickets worth up to £202; the average cost of a ...

While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

If you’ve been holding back from starting a business due to uncertainty, this list of business ideas can help get you started ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.