By ensuring the correct contact data and call authenticity, and delivering consistent brand experiences, companies can reduce ...

Sugar CEO David Roberts says he's looking to refocus his company's efforts in a more targeted way, with AI used carefully.

Brightcove's new AI Content Suite helps video content creators increase productivity, create more impactful content, and extend global reach.

ServiceNow has introduced AI Agent Orchestrator and AI Agent Studio, a pair of agentic artificial intelligence innovations on the ServiceNow Platform that act as the AI agent control tower—one central ...

AI is shaping customer service, but responsible and ethical AI implementation should be at the forefront of every organization's digital transformation, ensuring contact centers are fair and secure ...